CONCEPT
Atlas
A client-health dashboard that scores accounts on delivery signals and relationship signals side by side, so renewals stop being a gut call.
The problem
Account health lived in the heads of whoever ran the last QBR. Renewal calls started from vibes instead of a shared score.
What I built
Weighted signals — SLA performance, scope volatility, invoice friction, meeting sentiment, executive engagement and others — rolled into one score with the drivers always visible. Still a concept, not production.
Outcome
The design goal is QBR prep measured in minutes, with every red driver already named before the meeting starts.
Want one of these for your team?
Most internal agents take two to four weeks end to end.